Rental Policies
Deliveries:
Our delivery personnel will deliver items to a mutually
convenient location. Orders will be delivered to ground floor only. Additional
charges will be applied if rentals are to be carted up or down stairs, in
elevators or further than minimal distances. Waiting charges are at $45.00 per
hour.
Out of Town Deliveries:
Returns/Pick-Ups:
Rental rates are based on a 24 hour day unless otherwise stated. All weekend party equipment rentals are to be returned by Monday 12:00 noon unless otherwise specified. All catering equipment/dishware/glassware is to be returned WASHED free of food and repacked into shipping containers, failure to do so WILL result in a cleaning charge. Candelabras and centre pieces are to be returned wax free. Tables and chairs are to be folded and placed in same spot as delivery ready for pick-up. Linens need to be shaken free of food and if wet need to be dried or mold/mildew may occur resulting in extra charges. Linen skirting is to be rehung on hangers provided.
After Hours Deliveries/Pick-Ups:
A surcharge will be applied for pick-ups or deliveries after regular office hours, depending on size of order and time of pickup or delivery.
Equipment Responsibility:
Refunds are not issued for equipment not used. Responsibility for equipment remains with the customer from time of pick-up to time of return. Our count will be consider correct unless otherwise notified before usage. Breakage or chippage will be charged to the customer at replacement value. Loss will be charged at retail value at the discretion of management.
Security Deposit:
We require a security deposit on all orders. This can be done in the form of a valid credit card (Visa or MasterCard) and a cardholder's signature. All cards will have a $100.00 pre-authorization put on them in case of loss or damage: or cash deposit amount to be determined by management. No cheques are will be accepted as security deposit.
Cancellations:
Charge Within 1-90 days from event date: 50% Within 91-160 days: 25% Before 161 days: 10%
A $30.00 administation fee will be charged on all cancellations. Some exceptions may apply. No refunds issued on unused rentals. Orders cancelled with less than 24- hours notice are subject to a 100% cancellation charge.
Payment:
All orders to be paid in full before order can be picked up or delivered. No cheques will be accepted as payment for 1 week prior to event.
Note: These policies do not supersede what is stipulated in
the signed rental contract.
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